Neon Lingerie

Free shipping on orders over 40€

Log in / Sign up

Refunds policy

REFUND
In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The amount of goods paid is returned to the buyer upon receipt of the product, which he returns due to the withdrawal from the contract, provided that it is determined that the product is undamaged, i.e. correct.

In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The amount of goods paid is returned to the buyer upon receipt of the product, which he returns due to the withdrawal from the contract, provided that it is determined that the product is undamaged, i.e. correct.

The cost of returning goods is borne by the buyer, except in cases where the buyer received a defective or incorrect item.

 

Refund procedure
In order to make a refund, we need the following information:

Your personal data;
Purchase invoice number (you received the invoice with the purchased product);
The dinar current account number, to which funds will be paid (in case the payment was made by cash on delivery);
ID number;
You can submit the requested data to us by filling it out contact form (click on the link).
Refunds are made exclusively by payment to a dinar current account when the payment was made by cash on delivery.
In case the payment was made by payment card, the refund is made by payment to the account from which the payment was made.

In the case of returning goods or refunding funds to a customer who previously paid with one of the payment cards (in part or in full), and regardless of the reason for the return, the NEON LINGERIE online store is obliged to make the refund exclusively via VISA and Mastercard payment methods, so that the bank will refund the funds to the card user's account at the seller's request.

If for some reason you cannot send a refund request via the contact form, you can contact us by phone at 0692208802.
Also, if you have additional questions, you can always contact us via the same phone number.
Your NEON LINGERIE

en_USEnglish
0
    0
    Your basket
    Your cart is emptyBack to store
    Add more and save
      Calculate Shipping